Hi,
I was just wondering if the cloud library access was now limited to keyshot 11 and upwards? I’m using Keyshot 9 and until recently I’ve been able to use the cloud library without any issues. Now I can’t seem to download anything from the library.
Every time I try I am getting a ‘Cloud SSL Error’ saying the certificate has expired.
Any help would be gratefully received!
Thanks,
Matt
Matthew,
I’m also experiencing some strange issues when trying to download right now actually. I’m hoping their servers are just down at the moment. I would be pretty upset if they discontinued Cloud Library for older versions of Keyshot… (I’m using 8 for reference)
Best of luck,
Jackson
Hi Jackson, thanks for taking the time to reply! Hopefully it is just a server issue then.
The cloud library is a great asset, as you say, it would be a shame to not have access to it.
Hi,
the cloud library is down, I only see question marks since yesterday and I use KS 11.
Glad to hear that KS11 users have the same issue. I thought there was something wrong with my license, using KS10, but then it should hopefully get fixed soon.
If I look at the error message it’s because the secure server certificate for https access is expired.
Fingers crossed for a fix soon then! At least we are all in the same boat together!
Experiencing the same problem again today.
I’ve opened up a support ticket asking when the issue will be fixed. Will report back once I get a response.
Hello Everyone! Unfortunately the Cloud library is currently down. Devs are aware of the issue and are working on a solution. It should be up and running normally within the next 24 hours.
If you are still seeing this issue I suspect it’s b/c we changed the login mechanism for the cloud and you have the old login cookie.
If you go here and create a new account and log in (upper right hand corner) it should work: https://cloud.keyshot.com/index.php
But older versions of KeyShot should still be able to access the Cloud, so if you can’t it’s a bug, not by design.